Counselling Appointments


Service changes due to Coronavirus 

No face-to-face support appointments are available until further notice.

30 Minute Wellbeing Advice Telephone and Skype appointments are available and can be booked  via Advice Zone Online. Please include your mobile number or Skype address in the notes section of the online booking form. You should always keep your contact details up to date in case the University needs to contact you.

Please note, submitting a Request for Support Form is not required when requesting a 30 minute appointment.

The USW Wellbeing Service offers different types of support: counselling, mental health support, specialist mentoring, workshops, and self-help ideas. To access support, please complete the Request for Support Form.

After you've submitted the form we will assess the information you have given us and contact you with the next available appointment, or to suggest another type of support. If an appointment is made for you we advise you to make every effort to attend this appointment. Please check your university emails regularly (including your junk mailbox) for contact from us.  

What will happen during my first Counselling appointment?

During your first appointment your Counsellor may talk to you about the possibility of further sessions. These sessions will be booked there and then with your Counsellor. For further information on Counselling appointments visit the How it Works page.

Cancelling and re-booking appointments

You can cancel an appointment via Advice Zone Online. You can also cancel an appointment by calling the Advice Zone on 01443 482 540 or in person at an Advice Zone.

PLEASE NOTE: if you cancel your appointment you MUST email the Counselling Service quoting your student ID, within 24 hours of the cancellation time to confirm attendance at your following appointment. Without confirmation you will lose your space and will need to complete the Request for Support Form again.

Emergency Help 

If you think your situation is an emergency or if you need to talk to someone urgently,  you can find information on who can help on our Urgent Help page.